Troubleshooting Guide
You're trying to update or launch Bannerlord Online and you've received this error message? Then read this post on how to resolve this.
Error: The application faced a problem...
Solutions
Please note that crashes can originate from a number of different sources. They might be related to the base game or modification you have installed or can be related to your hardware.
Test if you can run native Single Player and Multiplayer without crashes.
Being able to isolate whether the issue only occurs in Bannerlord Online, or also in the base game, can help point in the right direction.
Delete Watchdog file or folder
Starting with version 1.2.x, Watchdog has been causing problems with the game. Deleting this has resolved this error for several players. The file is found inside the Bannerlord folder. You can choose to delete the Watchdog.exe file or the entire Watchdog folder. Then try launching the game again.
\steamapps\common\Mount & Blade II Bannerlord\bin\Win64_Shipping_Client\Watchdog
Making sure that your OS, GPU drivers and Bannerlord are up to date.
- More information about how to update your Windows OS can be found here.
- If you are a Windows 7 user please make sure that you have installed the Platform Update for Windows 7.
- Please make sure that your game is up-to-date. You can follow the latest patch version in here. Steam will automatically download the latest version. If you are not in the latest version you can force the update by prioritizing Bannerlord updates on Steam and restarting your Steam clients.
- Please make sure that your GPU drivers are up to date. NVIDIA - AMD - Intel
These dependencies are installed through Steam with the first time installation. But there are some players that these dependencies were missing even though they launch the game from Steam. To install missing necessary dependencies try downloading and running the following executables:
- Visual C++ Redistributable for Visual Studio 2015
- .net Core
- .net FrameWork
- Visual C++ Redistributable for Visual Studio 2017
- Epic Store: Open the Library and click on the 3 dots below Bannerlord. Then choose "Verify".
- Steam: Right-click on Bannerlord and choose "Properties". Go to "Local Files" and choose "Verify Integrity of game files..."
- Select Start.
- Then select Settings
- Select Apps
- Select Apps & features.
- Select Bannerlord Online, then select Uninstall.
- Verify all files are gone in both the folder in which you've had the launcher located and the Modules folder in the Bannerlord installation.
- Download and install Bannerlord Online from this website.
- Mount and Blade II Bannerlord folder located in the Documents folder (C:\Users\username\Documents\Mount and Blade II Bannerlord)
- Mount and Blade II Bannerlord folder located in ProgramData folder. (C:\ProgramData\Mount and Blade II Bannerlord) (Please note that, you'll need to allow Windows to display hidden folders and files to see the ProgramData folder and its contents.)
Clean Install
The clean install is removing every single game-related file from your computer and installing the game again. Why do you need to remove the game while you just want to remove the modifications? Unfortunately, some of the modifications do not just add a new modules folder but also change or adds contents to the existent modules folder. Without a reinstall, we can't be sure those files are unchanged.
To perform a Clean Install, Uninstall the game. You can do that by right-clicking the game on Steam Library and selecting Delete Local Content. Delete all folders related to the game that remains after the uninstallation. The folders that might have files inside:
Steam: C:\Program Files (x86)\Steam\steamapps\common\Mount & Blade II Bannerlord
Epic: C:\Program Files\Epic Games\Mount & Blade II Bannerlord
C:\Users\USERNAME\Documents\Mount and Blade II Bannerlord
C:\ProgramData\Mount and Blade II Bannerlord
Note: You'll need to allow Windows to display hidden folders and files to see the ProgramData folder and its contents.
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